EMAIL US: Whu@afvusa.com
CALL US: 913-254-4317
I’m having issues setting up my students account and I did not receive a welcome email. What can I do?
Although your household may have several email addresses on record with the school, only one of them can be linked to the Parent Portal accounts. If you didn’t receive an email, please contact Bill Kozlowski, 816-215-5416, to confirm which email address was linked to your Parent Portal account. Then visit parents.adc-us.com and use the password reset link for that email address.
I received a welcome email that my parent portal account was set up. I already had one from the 2019-2020 school year, why do I need a new one?
Due to the pandemic and one-year gap in the use of the school lunch system at St. James, it was determined that the cleanest path forward for students using the parent portal and fingerprint payment method was to create new accounts for each student in our card system. Those accounts were created over the past weekend, and you received new welcome emails for the parent portal regardless of past usage of the parent portal. This is because we need to re-register all fingerprints for students that will use the system to purchase meals.
I have multiple students enrolled can I send one consent form?
Each student should bring their own completed form when they register their fingerprints.
I received an email that my student was removed from my account, Why?
Yesterday all student records from the 2019-2020 school year were removed from the parent portal accounts and this unexpectedly generated an email to some parents. We removed these records from the accounts so that you would be able to tell which student record was active for loading funds. The new student records for the 2021-2022 school year remain in your account and any balances that were on the old accounts have been transferred to the student’s new account.
My balances were wrong when I logged into the Parent Portal and would not refresh, Why?
Student records for the 2019-2020 year were inactivated but they remained visible when you logged into the parent portal. The balance that you saw was the balance that was present the last time you logged into the parent portal, not necessarily the current accurate balance because the account was suspended the system could not retrieve the latest balance.
I tried loading funds and it didn’t work, Why?
Most likely you were trying to load funds on the suspended student record. Now that they have been removed, please try again!
Can I continue to use the Fresh Rewards app from last year?
Unfortunately, no. Please use the parent portal to load funds and manage your student’s accounts, https://parents.adc-us.com
Should you have any questions or problems please email firstname.lastname@example.org
We look forward to serving your students!